FAQ

Is the net weight the weight of filament or including the weight of the filament and spool?

It is the weight of filament. Spool and packaging are not included.

Do you offer any discounts for bulk orders?

Yes, we offer discounts for bulk orders. Contact us for more information.

How do I store filaments and resins?

Our filaments and resins should be stored in airtight containers with desiccant packets to prevent moisture absorption. For resins, it's important to keep them away from light to prevent curing.

Sponsorship or partnership

If you want to cooperate with Jayo or get sponsorship, please email to jayo3dofficial@gmail.com or bm22@sunlu.com

How to change an order?

The preferred method is to message us in the inbox. You can also send us an email with "order change" in the subject line and include your order number. Unfortunately we are unable to change or cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How do I request a refund?

The preferred method is to message us in the inbox. You can also send us an email with "refund" in the subject line and include your order number, we would appreciate it if you could explain why you want a refund.